Welcome to Lorvella (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website https://lorvella.com (the “Site”) and any purchase of our products. By using our Site, you agree to these Terms. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By accessing or using our Site, you confirm that you are at least 18 years old (or the legal age of majority in your country) and agree to comply with these Terms.
If you do not agree, please do not use our website.

2. Products and Orders

  • All products displayed on our Site are subject to availability.

  • Prices are listed in Bangladeshi Taka (BDT) or other currencies as indicated. We reserve the right to change prices at any time without prior notice.

  • We reserve the right to refuse or cancel any order at our discretion, including if fraud or unauthorized activity is suspected.

  • You agree to provide current, complete, and accurate information for all purchases and account registrations.

3. Payment

We accept payment through secure third-party gateways such as SSLCommerz, Stripe, or PayPal (as available).
By providing payment information, you confirm that you are authorized to use the payment method.

4. Shipping & Delivery

  • We aim to process and ship orders promptly. Estimated delivery times are provided for convenience only and may vary.

  • Shipping costs and delivery details are shown at checkout.

  • Once your order is shipped, Lorvella is not responsible for delays caused by courier services, customs, or unforeseen circumstances.

5. Returns & Refunds

  • We accept returns for eligible items within 7 days of delivery if the item is unused, undamaged, and in original packaging.

  • Refunds (if approved) will be issued to your original payment method within 7–10 business days.

  • Custom or sale items may not be eligible for return.

  • Please contact [Insert support email] before sending any return.

Full details are available in our [Return Policy] page.

6. Intellectual Property

All content on Lorvella.com—including text, images, graphics, logos, videos, and design—is the property of Lorvella or its licensors and protected under copyright and trademark laws.
You may not copy, reproduce, distribute, or use any material without prior written permission.

7. User Conduct

You agree not to:

  • Use the Site for any unlawful purpose.

  • Upload or transmit viruses or harmful code.

  • Attempt to gain unauthorized access to our servers or data.

  • Interfere with the security or operation of the website.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party sites. Accessing them is at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Lorvella and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.

  • Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

10. Disclaimer

All products and services are provided “as is” and “as available.”
We make no warranties or representations regarding the accuracy, reliability, or suitability of any content or product on the Site.

11. Indemnification

You agree to indemnify and hold Lorvella harmless from any claims, damages, losses, or expenses arising from your use of the Site, your violation of these Terms, or infringement of any rights of others.

12. Changes to Terms

We may update or modify these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site means you accept those changes.

13. Governing Law

These Terms are governed by the laws of Bangladesh, without regard to its conflict of law principles.
Any disputes shall be handled in the courts of Dhaka, Bangladesh.

14. Contact Information

For any questions about these Terms, please contact:
📧 [Insert your email, e.g., support@lorvella.com]
🏠 Lorvella HQ, Mirpur-12, Dhaka 1216, Bangladesh