Welcome to Lorvella (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lorvella.com (the “Site”). By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address, payment information, and any other information you voluntarily provide when you make a purchase, register an account, subscribe to our newsletter, or contact us.

  • Usage Information: Information about how you access and use the Site, including your IP address, browser type, operating system, pages visited, time and date of your visit, time spent on pages, and other diagnostic data.

  • Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to collect information about your browsing behaviour and preferences.

  • Third-Party Data: We may receive information about you from third-party service providers (e.g., payment gateways, analytics providers) and combine it with the information we collect.

2. How We Use Your Information

We may use your information for the following purposes:

  • To process and fulfil your orders, manage your account, and provide customer service.

  • To send you transactional communications (order confirmations, shipping updates, account notifications).

  • To send you marketing communications, subject to your preferences, such as newsletters and special offers.

  • To personalize the website experience and improve our Site, products, and services.

  • To monitor and analyse usage and trends to enhance our Site and marketing efforts.

  • To detect, prevent, and respond to fraud, misuse, or other wrongdoing.

  • To comply with legal obligations or enforce our terms of service.

3. Disclosure of Your Information

We may disclose your information in the following situations:

  • Service Providers: To vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, shipping, hosting, analytics).

  • Legal Requirements: If required by law, regulation, legal process, or governmental request.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

  • With Your Consent: For any other purpose with your explicit consent.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. You can instruct your browser to refuse cookies or to alert you when cookies are being sent.
Please note that if you disable cookies, some parts of the Site may not function properly.

5. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Ask us to correct inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information (subject to certain exceptions).

  • Restriction: Ask us to restrict processing of your personal data.

  • Objection: Object to our processing of your personal data for certain purposes, such as direct marketing.

  • Withdrawal of Consent: Where we have relied on your consent for processing, you can withdraw it at any time.
    To exercise these rights, please contact us using the details below.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. International Transfers

Your information may be transferred to — and maintained on — computers located in countries outside your state, province, region or country where the privacy laws may differ. By using the Site, you consent to such transfers.

8. Retention of Data

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, or as required by law. We will delete or anonymise your data when it is no longer needed.

9. Children’s Privacy

Our Site is not intended for persons under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such information, please contact us and we will take steps to delete it.

10. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. We have no control over their content or privacy practices, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: [ Insert email address ]
Address: Block A, Mirpur-12, Dhaka 1216, Bangladesh (and other offices as applicable)